Help, plainly explained.

Our games

All 31 games on Lada Boutique are our own. They are designed and built by the studio, hosted in the /our-games/ folder on ladaboutique.com and opened inside our game pages in a secure frame. Each game page shows the reel layout, pay-lines or ways, volatility and theoretical RTP so you know what you are playing before you start.

If a game does not load, press Restart under the frame, check your connection, or try another browser. Still stuck? Tell us which game and device through the contact form.

Accounts & sign-in

• Creating an account needs a username, email, UK phone number and a password of at least 8 characters with a letter and a number. You must confirm you are 18+ and live in the UK.
• Google sign-up uses Google's own sign-in window. Google shares your name and verified email with us; we then ask for a username and phone number. Our server checks the Google token with Google before any account is created.
• Forgot your password? Use the contact form with the topic "Forgot password" and we will help you from the email on the account.
• Locked out? Five wrong passwords lock the account for 15 minutes. Wait, then try again.
• Deleting your account is instant from the account page. It removes your account file, coins and level from our server.

Coins & levels

You receive 50,000 coins when you join and can collect a 10,000-coin bonus once every 24 hours from the account page or any game page. Coins are play money: they have no cash value, cannot be bought, and cannot be withdrawn, sold, transferred or exchanged.

Levels are a fun measure of how much you play. The daily bonus earns 100 XP and every game launch earns 25 XP. Level 2 starts at 250 XP, level 3 at 1,000 XP, level 4 at 2,250 XP and so on. Levels unlock nothing of value; they are a badge on your account.

How your details are kept safe

• Each account is one protected file on the server. Its first line tells the web server to return "not found", and the folder itself is blocked from the web, so it can never be opened in a browser.
• Your password is hashed with a one-way algorithm before it is saved. We cannot read it and it is never written to any log.
• Sign-in uses one strictly necessary session cookie (lb_sid) marked HttpOnly and SameSite so scripts and other sites cannot read it.
• We never ask for card or bank details. There is nothing to pay for.
• Messages are sent over an encrypted SMTP connection and a copy is kept in a protected log folder that is also blocked from the web.

How our forms work

Every form on the site (sign up, sign in, contact, Player Care) posts directly to our server. The server checks the details, does the work, writes a line to the protected submission log and sends you back to the page with a clear success or error message. If JavaScript is switched off the forms still work; the browser-side checks only save you a round trip.

Our policies

• Terms & Conditions: the rules of using the site.
• Privacy Policy: what we collect, why, and your rights under UK GDPR.
• Cookie Policy: the one cookie we set and the browser storage we use.
• Responsible Play: keeping play light, taking a break, and where to get help.

FAQ

Is there anything to buy?

No. There is no shop and no payment form anywhere on the site.

Can I play without an account?

Yes, every game can be opened as a guest. An account keeps one coin balance and level across games and devices.

Why do you ask for a phone number?

It helps us confirm accounts belong to real UK adults and lets us check it is you if you ask for help with your account. We do not send marketing texts.

How do I change my email or username?

Send a message from the email on your account through the contact form and we will update it for you.

Who can see my coin balance?

Only you, when signed in. The balance is read from your account file on the server and shown on your pages.